Why won't my NovorikX mower start or leave the charging dock?

Check that the STOP button is released, the battery has charge, and the charging dock has power. Remove obstacles around the mower, then restart it from the control panel or app. If a warning remains, report the issue with the error code.

Why can't the NovorikX app find or bind my mower?

Confirm Bluetooth and location permissions are enabled, the mower is powered on, and your phone is connected to the correct network. Follow the in-app pairing steps, then try binding again. If the mower appears under another account, unbind it first.

What should I do when the RTK signal is weak or lost?

Keep the RTK station in its installed position and make sure it has a clear view of the sky. Avoid placing it under trees, roofs, or metal structures. Check the signal status in the app, then restart the mower if coverage does not recover.

How do I fix mapping or boundary problems?

Make sure the battery is above 50% and RTK signal is stable before mapping. Do not move the charging dock or RTK station after mapping. If stations have been moved, create a new map. Add No-Go Zones for flower beds, pools, and delicate plants.

How often should I replace the mower blades?

Check the blade condition and cutting height. If grass is taller than 15 cm / 5.9 in, trim it first. Replace blades and screws together after approximately 240 working hours, or at least once per season. Avoid high-pressure water when cleaning.

Why isn't my mower charging properly?

Check that the charging dock is powered and the charging contacts are clean and dry. Confirm the mower is aligned with the dock. Let the battery return to a normal temperature before charging. If charging still fails, send photos of the dock, indicator light, and mower position.

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NovorikX X1

Setup, app pairing, mapping, maintenance, and warranty help for X1.

Guides & FAQ Manual

NovorikX X3

Setup, app pairing, mapping, maintenance, and warranty help for X3.

Guides & FAQ Manual

NovorikX X3 Pro

Setup, app pairing, mapping, maintenance, and warranty help for X3 Pro.

Guides & FAQ Manual

Outdoor Power Equipment

Trimmers, chainsaws, hedge trimmers, leaf blowers, and OPE batteries.

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Common issues & quick checks

Start with the most common checks. If the issue continues, report it with photos or a short video.

01Mower will not start or leave dock

Confirm STOP is released, battery has charge, and dock has power. Remove obstacles, then restart.

Report this issue →

02App cannot find or bind mower

Enable Bluetooth and location permissions. Ensure mower is powered on, then retry pairing.

Report this issue →

03RTK signal weak or lost

Keep RTK station in place with clear sky view. Check signal in app, restart if needed.

Report this issue →

04Mapping or boundary problem

Battery above 50%, RTK stable, and stations not moved after mapping. Add No-Go Zones as needed.

Report this issue →

05Cutting performance or blade wear

Check blade condition and cutting height. Replace blades and screws every ~240 hours.

Report this issue →

06Battery or charging issue

Check dock power and charging contacts. Let battery return to normal temperature before charging.

Report this issue →

NovorikX App

Download the app, bind your mower, create maps, set schedules, manage No-Go Zones, and install firmware updates.

App Store

Scan to download for iOS

Google Play

Scan to download for Android

What you can do in the app

Download & account setup
Bind your mower
Create a map & No-Go Zones
Schedules & settings
Firmware updates
App bug report

Do not move the RTK station or charging dock after mapping.

Manuals & downloads

Download the latest user manuals and setup guides for your NovorikX product.

NovorikX X1

Robotic Lawn Mower

Download PDF

NovorikX X3

Robotic Lawn Mower

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NovorikX X3 Pro

Robotic Lawn Mower

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Warranty coverage is subject to the NovorikX Limited Warranty & Terms of Service. Machine and battery coverage periods may differ. Keep your proof of purchase until your support request is completed.

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2. Our team reviews your report.
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4. Approved cases are resolved by guidance, part, replacement, repair, or refund.

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